Contact Us

Contact this site

For questions about bezycasinouk.co.uk, email [email protected]. Include the page concerned and a brief description of your enquiry so the subject is clear.

Customer support for your account

For help with your Bezy account, use the operator’s Contact Us web form, which sends your message to customer support. Email support is also available. The response target for email enquiries is two business days. Keep a query in one email chain, since duplicate messages and follow-ups can delay handling. Live chat operates Monday through Friday between 9am and 4pm.

Raising a complaint

Submit a gambling complaint to the customer care complaints team by email no later than six months after the issue occurred. Receipt is acknowledged within 48 hours. You may be asked for further details during investigation. A determination is due within eight weeks after you supply all requested information.

Taking a dispute further

UK customers can refer an unresolved dispute to eCOGRA for ADR after the internal complaint process reaches deadlock, or when eight weeks from the complaint have passed without a satisfactory resolution. There is no charge for this service. The adjudication is final for you and the gambling operator.